At Salam Immigration, we are committed to high-quality legal advice and client care. However, should you feel dissatisfied with our service, you may kindly inform the undersigned and the complaint will be promptly looked into and an attempt will be made to rectify the situation to your satisfaction. If this cannot be achieved, we will explain our position fully. We have eight weeks to consider your complaint. If we have not resolved it within this time you may complain to the Legal Ombudsman.
If you are not satisfied with our handling of your complaint you can contact the Legal Ombudsman by telephone on 0300 555 0333 or on the Legal Ombudsman website: www.legalombudsman.org.uk. Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint or within a year of the act or omission about which you are complaining occurring (or you becoming aware of it).
We are regulated by the Solicitors Regulatory Authority and adhere strictly to their regulations and rules concerning professional ethics.