UK Immigration Solicitors in Manchester and London
Leading Immigration Lawyers With Over 23,726 Visa Application Granted.
Salam Immigration is dedicated to delivering high standards of legal services to every client. Your feedback is crucial therefore, we would appreciate if you could kindly inform us if our services do not meet your expectations. Insights from clients are invaluable in improving our quality standards.
Salam Immigration is dedicated to delivering high standards of legal services to every client. Your feedback is crucial therefore, we would appreciate if you could kindly inform us if our services do not meet your expectations. Insights from clients are invaluable in improving our quality standards.
We prioritise resolving issues amicably and efficiently. Should you encounter any concerns, we encourage you to directly discuss them with the solicitor/paralegal handling your case or their immediate supervisor. Rest assured, they are committed to addressing and rectifying any issues promptly.
If you remain dissatisfied or feel uneasy discussing your concerns with your solicitor after speaking with them, you have the right to file a formal complaint. To proceed, please reach out to our Compliance Officer, Faret Bibi. She oversees our complaints process and is committed to thoroughly investigating each complaint.
You can contact Faret Bibi at complaints@salamimmigration.co.uk. Rest assured, Faret will personally handle the assessment and direction of your complaint, ensuring it receives the attention it deserves.
We encourage you to articulate your concerns in writing when contacting us, as it allows for a clearer understanding of the issues at hand. However, we understand this may not always be possible or preferred, and we welcome you to share your concerns over the phone instead. However, it is important to note that to maintain strict client confidentiality, we generally do not directly address complaints made through social media or review platforms. This policy is in place to protect your privacy and ensure that your concerns are handled securely and effectively.
At Salam Immigration, we categorise a complaint as any form of dissatisfaction expressed by a client regarding our services, whether communicated verbally or in writing. Moreover, we are committed to addressing and resolving complaints through this procedure unless we determine an alternative approach, such as pursuing a civil claim, is more suitable. This ensures that every concern is managed fairly and efficiently, in line with our commitment to client satisfaction.
Our complaints handling process is specifically designed for the benefit of our clients. Only individuals or businesses that have received legal services from Salam Immigration are eligible to file a complaint through this procedure. This ensures that we directly address the concerns of those we have served, maintaining a focused and effective resolution process.
At Salam Immigration, you are welcome to raise concerns about any aspect of our services, including our fees. Nevertheless, please understand that lodging a complaint about our fees, whether through our internal process or via the Legal Ombudsman, does not automatically pause your account, and we may proceed with actions to collect any due fees. However, should you be engaged in a professional negligence claim against us, please be aware that we will not address complaints that directly relate to the grounds of that claim within this complaints process. Additionally, you have specific rights under data protection legislation to lodge complaints or request information. Please refer to our privacy policy, data retention policy and terms of business for comprehensive information on your rights and how we handle your data.
Acknowledgement: Within three working days of receiving your complaint, you will receive a written acknowledgement from a senior member of our Compliance team. This acknowledgement will outline the forthcoming steps in the resolution process, ensuring you are fully informed from the start.
Investigation: At this stage, we thoroughly review your case. This involves examining your files and discussing the matter with the solicitor/caseworker who managed your case to understand the core issues of your complaint.
Response: The final response to your complaint will typically be issued by the Compliance department. However, depending on the nature of your complaint, it may also come from a senior partner in the relevant legal department. We are committed to providing you with a comprehensive response within 8 weeks from the date we received your complaint, aiming to resolve the matter to your satisfaction.
Our goal at Salam Immigration is to address and resolve every concern to your complete satisfaction through our internal complaints procedure. However, should you find our response unsatisfactory, you retain the right to escalate your complaint to the Legal Ombudsman.
To pursue a complaint with the Legal Ombudsman, it is important to note that the complaint must be made within the following timescales:-
The opportunity to escalate complaints is available to individuals and selected small businesses, trusts, and charities. The Legal Ombudsman generally requires that Salam Immigration have been given a fair chance to address your complaint internally.
Nonetheless, you may escalate your complaint to the Legal Ombudsman under the following conditions:
These guidelines ensure you have a structured path for seeking further resolution, offering peace of mind that additional measures are available should you need them.
Please be informed that if your complaint is about a bill and the matter is currently under court assessment, the Legal Ombudsman will be unable to consider your complaint during this period.
If you remain unhappy with our final response, you have the right to complain directly to the Legal Ombudsman, an independent and impartial body, but you must do so within 6 months of our final response letter to you, which we will always make clear when sending our final letter. The Ombudsman’s contact details are as follows:-
Legal Ombudsman
Address: PO Box 6167, Slough, SL1 0EH
Telephone: 0300 555 0333
Email: enquiries@legalombudsman.org.uk
Website: www.legalombudsman.org.uk
For detailed information on timelines, eligibility criteria, or any other queries, please do not hesitate to contact the Legal Ombudsman directly through the provided contact information.
While the Legal Ombudsman is highly regarded for managing complaints regarding legal services, other accredited bodies can also address such issues. Our experience suggests that the Legal Ombudsman’s scheme is optimally designed for this purpose. However, we are open to exploring alternative dispute resolution options should you prefer a different approach.
Salam Immigration is authorised and regulated by the Solicitors Regulation Authority (SRA), affirming your right to lodge a complaint with this regulatory body if you have any concerns about our firm or our staff’s conduct. While the Legal Ombudsman focuses on resolving disputes related to the services we offer or the fees charged for these services, the SRA specialises in addressing issues regarding professional conduct.
Please visit the SRA’s official website for more detailed information about how to submit a complaint to the SRA or to understand more about the scope of their regulatory oversight.
Our legal team at Salam Immigration is dedicated to efficiently addressing and resolving complaints. We strive to quickly rectify any issues that arise, ensuring that we uphold the highest standards of client satisfaction. Communication is key to our process; we promise to keep you informed throughout every step. Should there be any adjustments to the timelines mentioned, you will be promptly notified, along with a clear explanation of the change.
For any other questions or concerns, please do not hesitate to contact us at contact@salamimmigration.co.uk. We are here to support you and ensure your experience with us is as positive and satisfactory as possible.
Our approach to everything is client-focused and results-driven; therefore, we are eager to solve any issues that may arise to ensure our clients keep returning to us.
We offer immigration advice in-person at our UK offices or via phone.
The information provided is for general guidance only and does not constitute legal advice. While we strive for accuracy, laws may change, and the content may not always reflect the latest legal developments. No guarantees are made regarding its accuracy or completeness, and we accept no liability for any reliance placed on it. We recommend consulting a qualified lawyer at Salam Immigration before making any decisions based on this information.
Ali Moon2024-03-23 nice job Abrar Hasan2023-12-26 Used them for my family immigration cases and they did great job. Fatima Rashid2023-10-31 After bad experiences with many solicitors for many years they made my immigration case very complicated due to lack of there knowledge. Sister and I contacted Salam & Co. Solicitors Ltd. After spoken to them, We found the experts we had been looking for. Throughout my journey with Mr Salam and Mr Zohaib I found them very helpful. Withhin few days due to high level professional knowledge,Mr Salam won my case and he have very high level of experience and also Mr Zohaib made a lot of efforts and gone through my case very deeply. I am very thankful to Salam and Co solicitor. Bilel Gharbi2022-05-08 Scums.i don’t advice anyone to deal with these solicitors not professional at all,they don’t know what they are doing…all they ask about is money for nothing.I even paid £75 to collect my file from them they gave me someone else file when I went there and told me to pay money for nothing.samera and faret have nothing to do with being immigration solicitors. Shahzaman Khan2021-12-01 Salam Immigration is the name of Trust, Goof Experience in Immigration Christelle Fansi2021-11-10 A big thanks to mr Imtiaz ul Haq and Faret BiBi to help me with my daughter application for citizenship it was nice working with them they are so kind and they going to go through everything we you before they submitted and I didn’t wait for longtime for the result thank you to all your team. Imtiaz ul Haq2021-10-23 One of the best immigration law firms in the United Kingdom tasmina begum2021-09-30 After a stressful journey of completing my husbands spouse visa application over the past 5 years can finally say the difficult part is over as we officially received the news today he has his Indefinite leave to remain in the UK, thanks to imtiaz, zainab, faret and sana who helped us over the years and salam and Co Manchester with their great services even down to the people just answering the phones and responding to our queries patiently and efficiently everyone was reassuring us all the way even through our meltdowns and stressful phases they all had the patience and guided us through each step so thank you so much, would definitely recommend their services and will be going to them in the near future to complete our one last step to gain my partners British passport. Thanks again to all the team from me and my family x Kay Sh2021-06-05 Professional and friendly اكرم هلال2021-04-14 Good plaes
Head Office:
109 Cheetham Hill Road,
Manchester, M8 8PY
0161 839 7396
info@salamimmigration.co.uk
We have over 03 offices across the world, find a branch near you.
Call us now at 0161 839 7396 or request a call back using the form below.